When you place an order, please pay attention to the following points!
We do shoes business for more than 10 years in Chinese Market. And we also help to source other items if you need. Our best hope is that you enjoy your shopping experiences in our store. Here is Our WhatsApp ID:008615990162450 (Jack) ,we hope to provide better service to every customer, we can provide dropshipping and whole container too. We are now building a WhatsApp group that every customer can get a better service, or make friends with all over the world, or find a good Business opportunity here.
Dear friend , May you happy, health and peace, I love you O(∩_∩)O~
How to choose correct size:
1, Our size is not standard US size, and it is only equal to foot length!
2. The size standards from different countries and different manufacturers are different, your foot length is the only criterion for choosing size.
3. Foot length is not insole length, and it is also not the shoes inside length. Normally, Inside length > foot length
4. Please measure your foot length carefully. Method is showed on the pictures below.
For Example,If your foot length is 25.2cm, women shoes choose US size 8. US Size 7 = european 39, foot length is 24.5cm
Kindly Reminder:If you are not sure your foot length,please measure your foot length according to follow methods.
TERMS OF SERVICE
Payment : Credit card, real -time brand transfer, offline payment, You could choose a method which is most convenient for you . To protect your interests, we can accept Alipay (ESCROW) so that your shopping is safety guarantee. Shipping : For other countries and regions, China post registered mail is our preferred shipping method. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. Sometimes it may take more days due to strict custom inspection. Returns: We do our best to serve our customers the best that we can. We will refund you if you return the items within 7 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items. Feedback : We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us. If you are satisfied with our items, please leave us active feedback. Contact us before leaving any negative of neutral feedback, we will do our best to work with you to solve any problems. FAQ: Q:How do I pay for my purchase? A: we accept the following payment methods: cridet card; moneybooker;T/T;western union. Q:How much does it cost to ship to my country? A:Package less than 2 Kg will be shipped by China Post Airmail which is free shipping to the 26 countries as following: United States; United Kingdom; Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France; Russia; Sweden; New Zealand; Norway; Switzerland; Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea; Austria; Germany; Denmark; Singapore. Other countries and package over 2 Kg, buyers have to afford entire shipping cost. Q:Is there any tracking Number for my item? A: Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website. Q:Does this product come with retail package? A: We have declared the packing detail on the description of each product, please check it, thank you! Q:I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price? A: Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.